At F4NSHOT, we strive to ensure a seamless shopping experience for our users. Below are the guidelines for refunds and cancellations:
Eligibility for Refunds: Refunds are only applicable for physical goods in cases of defects, damages, wrong items delivered, or missing parts.
Conditions for Refund Requests: Refund requests must be initiated within 7 days of delivery. Items must be unused and in their original packaging.
Refund Process: Users can contact our customer support with order details and supporting evidence. Verified refunds will be processed within 7-10 business days.
Non-Refundable Items: Certain goods, such as consumables or items marked as non-returnable, are not eligible for refunds. Shipping fees are non-refundable unless the issue is caused by F4NSHOT.
Order Cancellation: Orders can be canceled before shipping. Once shipped, cancellations are not allowed.
Refunds for Canceled Orders: Refunds for cancellations made before shipping will be processed within 7 business days.
Non-Cancelable Orders: Customized or pre-ordered items cannot be canceled.
No Refunds: Virtual coins are non-refundable due to their virtual nature and immediate usability.
No Cancellations: Virtual coin purchases cannot be canceled once completed.